Responsible Gaming
Introduction
At Goldstones, we believe online pokies should be enjoyed as entertainment only. Gambling is not a way to earn money or solve financial problems. We encourage all players to gamble responsibly and within their means. Remember: the house always has an edge, and you should only ever spend what you can afford to lose.
Age Verification
Online gambling in New Zealand is strictly for players aged 18 years and over. It is illegal for anyone under 18 to gamble online. If you are under the legal age, you must not use any online casino or gaming platform. Parents and guardians are encouraged to monitor their children's online activity and use parental controls where available.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, help is available:
- Gambling more frequently or for longer periods than intended
- Chasing losses by gambling more to try to recover money lost
- Hiding gambling activity or lying about the time and money spent
- Neglecting family, work, or other important responsibilities due to gambling
- Borrowing money or using savings to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Failed attempts to reduce or stop gambling
- Using gambling to escape problems or relieve stress
- Gambling with increasing amounts of money to achieve the same excitement
Self-Help Tools
Most reputable online casinos offer responsible gaming tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given period
- Reality Checks: Receive pop-up reminders about how long you've been playing and how much you've spent
- Time-Out: Take a temporary break from gambling for a set period (hours, days, or weeks)
- Self-Exclusion: Voluntarily exclude yourself from an online casino for an extended period (typically months or years)
We recommend using these tools proactively as part of your responsible gaming strategy.
Support Organizations in New Zealand
If you or someone you know is struggling with problem gambling, confidential support is available from these organizations:
New Zealand
- Gambling Helpline (New Zealand) — Free, confidential support 24/7
Phone: 0800 654 655
Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation (New Zealand)
Website: www.problemgambling.org.nz
International Support Services
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Get Help Today
If you or someone you care about is struggling with problem gambling, please reach out for help immediately. There is no shame in seeking support — problem gambling is a recognized condition, and professional help is available. The sooner you reach out, the sooner you can regain control.
Contact the Gambling Helpline (NZ) on 0800 654 655 — it's free and confidential.
Last updated: 2026. Goldstones is committed to promoting responsible gaming practices. If you have questions about responsible gambling, please contact us or reach out to the support organizations listed above.